• (responsiveness) minimize the time to deliver value
  • Build and Integration Frequency
    • The number of integrated and tested builds per time period
    • For a team that is releasing frequently or continuously, this measure is superseded by actual release measures
  • Release Frequency
    • The number of releases per time period, e.g. continuously, daily, weekly, monthly, quarterly, etc
    • This helps reflect the time needed to satisfy the customer with new and competitive products
    • R/t
  • Release Stabilization Period
    • The time spent correcting product problems between the point the developers say it is ready to release and the point where it is actually released to customers
    • This helps represent the impact of poor development practices and underlying design and code base
  • Mean Time to Repair
    • The average amount of time it takes from when an error is detected and when it is fixed
    • This helps reveal the efficiency of an organization to fix an error
  • Customer Cycle Time
    • The amount of time from when work starts on a release until the point where it is actually released
    • This measure helps reflect an organization’s ability to reach its customer
  • Lead Time
    • The amount of time from when an idea is proposed, or a hypothesis is formed until a customer can benefit from that idea
    • This measure may vary based on customer and product. It is a contributing factor for customer satisfaction
  • Lead Time for Changes
    • The amount of time to go from code-committed to code successfully running in production
  • Deployment Frequency
    • The number of times that the organization deployed (released) a new version of the product to customers/users
  • Time to Restore Service
    • The amount of time between the start of a service outage and the restoration of full availability of the service
  • Time-to-Learn T2L
    • The total time needed to sketch an idea or improvement, build it, deliver it to users, and learn from their usage
  • Time to Remove Impediment
    • The average amount of time from when an impediment is raised until when it is resolved
    • It is a contributing factor to lead time and employee satisfaction
  • Time to Pivot
    • A measure of true business agility that presents the elapsed time between when an organization receives feedback or new information and when it responds to that feedback
    • for example, the time between when it finds out that a competitor has delivered a new market-winning feature to when the organization responds with matching or exceeding new capabilities that measurably improve customer experience