• Revenue per Employee
  • The ratio (gross revenue / # of employees) is a key competitive indicator within an industry. This varies significantly by industry
  • GR/E
  • VALUE FOR INVESTORS
• Product Cost Ratio
  • Total expenses and costs for the product(s)/system(s) being measured, including operational costs compared to revenue
  • E&C/R
  • VALUE FOR INVESTORS
• Employee Satisfaction
  • Some form of sentiment analysis to help gauge employee engagement, energy, and enthusiasm
  • Example: NPS (Net Promoter Score)
• Customer Satisfaction
  • Some form of sentiment analysis to help gauge customers engagement, energy, and enthusiasm
  • Example: NPS (Net Promoter Score)
• Customer Usage Index
  • Measurement of usage, by feature, to help infer the degree to which customers find the product useful and whether actual usage meets expectations on how long users should be taking with a feature