• the elements required to build trust
• when we trust, "we are BRAVING connection with someone."
• Make It real
  • Set aside 10 minutes and reflect on these questions. Pick one or two relationships where you want to build trust:
  • 1. How can the acronym BRAVING help you think about and talk about trust differently?
  • 2: What examples can you identify where you have established each of the 7 elements of BRAVING?
  • 3: Where do you have an opportunity to improve each of the 7 elements of BRAVING?
• Elements:
• Boundaries
  • I establish clear boundaries, and I stick to my boundaries. You establish boundaries, and you hold your boundaries. We both respect each other’s boundaries
  • Team: not accepting additional work during the Sprint that would endanger the goal
  • Organization: respect this boundary by not forcing or pressuring them to break this boundary
  • Individual: I leave my work at the office. I don’t check email on the weekend. Maybe I don’t take on any new projects or activities unless I remove something equivalent
• Reliability
  • I do what I say I will do. You do what you say you will do. Over and over and over again
  • is important when you need to collaborate in order to solve challenging problems and innovate
  • is important when success is measured by team outcomes
  • Consistency matters
  • In order to be reliable:
    • Establish clear expectations
      • clear Sprint Goal and a transparent plan for achieving it
      • clear expectation of quality and completeness in their definition of “Done.”
    • Don’t overcommit
      • Learn to say “no” or “not now.”
      • Of course, we cannot predict exactly things, we may be wrong. But did we focus on the thing we said we would do? Were we open about new information that would affect our ability to accomplish the thing we said we would do?
• Accountability
  • I hold you to account for doing the things you said you would do. You can hold me to account for doing the things I said I would do
  • “Calling someone out” is not a bad thing
  • since we are human beings, we are going to screw up
    • When you do it, own it. Apologize and make amends
    • When you receive it, allow the person to own it, apologize, and make amends
• Vault
  • What you share with me, I will hold in confidence. I expect you to do the same with me and with others
  • When we gossip or collude with others, we are demonstrating that we will not hold information in confidence. This erodes trust
  • The Sprint Retrospective is an example of where we honor the “vault” as a team
• Integrity
  • This is about choosing courage over comfort. This is about choosing what is right over what is simply fun, fast, or easy. Practice your values rather than just professing them
  • PO show integrity by saying no to stakeholders who want something that is not in alignment with the product vision or is of low value. They don't just put it at the bottom of the Product Backlog
  • Scrum Teams show integrity by not showing partially done software in the Sprint Review
• Non-Judgment
  • You can be struggling and ask for help, and I will not judge you. I can be struggling and ask for help, and you will not judge me
  • honors vulnerability. It must be okay to need help. In fact, we should place value on being willing to ask for help. We cannot think less of someone when we offer them help
  • I can hold you accountable from a place of non-judgment
  • Truly believing that we learn from failure is another way that teams and organizations practice non-judgement
• Generosity
  • You can assume the most generous things about my words, actions, and intentions. And I will do the same for you
  • recognizing that we are all human. We make mistakes. We go through difficult times. we are willing to forgive, offer an opportunity to make amends
  • I may feel disrespected by something you said, but I know you would not intentionally hurt me