• (effectiveness) maximize ability to deliver new and innovative
• Innovation Rate
  • The percentage of effort or cost spent on new product capabilities, divided by total product effort or cost
  • This provides insight into the capacity of the organization to deliver new product capabilities
• Defect Trends
  • Measurement of change in defects since last measurement
  • A defect is anything that reduces the value of the product to a customer, user, or to the organization itself
  • Defects are generally things that don’t work as intended
• On-Product Index
  • The percentage of time teams spend working on product and value
• Installed Version Index
  • The number of versions of a product that are currently being supported
  • This reflects the effort the organization spends supporting and maintaining older versions of software
• Technical Debt
  • A concept in programming that reflects the extra development and testing work that arises when “quick and dirty” solutions result in remediation
  • It creates an undesirable impact on the delivery of value and an avoidable increase in waste and risk
• Production Incident Count
  • The number of times in a given period that the Development Team was interrupted to fix a problem in an installed product
  • The number and frequency of Production Incidents can help indicate the stability of the product
• Active Product (Code) Branches
  • The number of different versions (or variants) of a product or service
  • Provides insight into the potential impact of change and the resulting complexity of work
• Time Spent Merging Code Between Branches
  • The number of different versions (or variants) of a product or service
  • Provides insight into the potential impact of change and the resulting complexity of work
• Time Spent Context-Switching
  • Examples include time lost to interruptions caused by meetings or calls, time spent switching between tasks, and time lost when team members are interrupted to help people outside the team can give simple insight into the magnitude of the problem
• Change Failure Rate
  • The percentage of released product changes that result in degraded service and require remediation (e.g. hotfix, rollback, patch)